Last Updated: September 21, 2026

1. Introduction

This Privacy Policy explains how UrbanFix (“we,” “us,” “our”) collects, uses, and protects your personal information when you contact us, use our website, or book a service. We are committed to handling your information responsibly.

2. Information We Collect

When you contact us via WhatsApp, phone, or our website contact form, we may collect your name, phone number, address or service location, email address (if provided), and details about the service you’re requesting, such as the type of issue and preferred timing.

We do not use analytics, advertising pixels, or any other tracking tools on our website. We don’t collect browsing behavior, device information, or location data from visitors — only the information you choose to give us directly when you get in touch.

3. How We Use Your Information

We use the information you provide to schedule and carry out the home service you’ve requested, contact you about your booking, provide accurate quotes and pricing, improve our services based on feedback, and respond to inquiries and customer support requests. We do not use your personal information for purposes unrelated to providing our services without your consent.

4. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information with our own employed technicians, so they can carry out your requested service, with service providers who help us operate (such as our website hosting provider), only to the extent necessary, and with legal authorities if required by law. We do not share your information with third-party marketplaces or contractor networks, since UrbanFix uses its own employed team, not external contractors.

5. Data Retention

We retain your contact and service information for as long as necessary to provide our services, respond to any follow-up needs, and comply with legal or accounting obligations. If you’d like your information removed from our records, you can request this by contacting us directly.

6. Cookies

We do not use cookies for tracking, analytics, or advertising. Our website does not run any third-party tracking scripts.

7. Data Security

We take reasonable steps to protect the personal information you share with us from unauthorized access, loss, or misuse. However, no method of transmission over the internet or storage is completely secure, and we cannot guarantee absolute security.

8. Your Rights

You have the right to ask what personal information we hold about you, request corrections to inaccurate information, request that we delete your information where we are not legally required to retain it, and withdraw consent for us to contact you for marketing purposes (this does not affect service-related communication for bookings already in progress). To exercise any of these rights, contact us using the details below.

9. Children’s Privacy

Our services are intended for adults booking home services. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The date at the top of this page will reflect the most recent revision.

11. Contact Us

For any privacy-related questions or requests, contact:
WhatsApp/Call: 0300 7363332
Email: urbanfixhomeservices@gmail.com
Address: House 369, Phase 2, Manik Block, Buch Villas, Multan