Last Updated: September 21, 2026

1. About These Terms

These Terms & Conditions (“Terms”) govern your use of the UrbanFix.Pk website and your booking of any home service — including AC, plumbing, electrical, carpentry, geyser, solar, and cleaning services — from UrbanFix (“we,” “us,” “our”). By contacting us via WhatsApp, phone, or our website to request a service, you agree to these Terms.

2. Our Services

UrbanFix provides home repair, installation, and maintenance services across Multan and surrounding areas, delivered by our own employed technicians — not third-party contractors from an open marketplace. Services include but are not limited to AC repair and installation, plumbing, electrical work, carpentry, geyser servicing, solar installation, and cleaning.

3. Pricing and Payment

Fixed pricing, told upfront. For most services, we quote a fixed price before work begins. For services that depend on your specific setup (such as solar installation), we provide a free assessment before quoting.
No advance payment. We do not collect payment before work starts. Payment is due once the work is completed and you have confirmed you’re satisfied.
Visit and inspection charges. A visit and inspection charge applies for diagnostic visits, as listed on our service pages. This charge is included in your final bill if you proceed with the repair.
Accepted payment methods: Cash, bank transfer, JazzCash, or EasyPaisa.

4. Booking and Scheduling

Bookings are made via WhatsApp, phone call, or our website contact form. We will confirm a scheduled time window for your visit, and our technician will aim to arrive within that window, with a reasonable margin either side to account for travel and prior jobs running long. If you need to reschedule or cancel, please notify us as early as possible. We reserve the right to reschedule in cases of technician unavailability, severe weather, or circumstances beyond our control, and will notify you promptly if this happens.

5. Customer Responsibilities

Please ensure someone authorized to approve the work is present for the full duration of the visit, from arrival through completion. Please provide accurate information about the issue and access to the work area (electricity, water supply, parking, etc.) where applicable. Any pre-existing damage, faulty wiring, or structural issues unrelated to the requested service should be disclosed if known, as they may affect the scope or safety of the work. Valuables and fragile items in or near the work area should be secured or moved before our technician arrives.

6. Guarantee

Our guarantee is simple: you check the work on the spot, before you pay. Our technician will complete the job and test it in front of you — the AC is cooling, the tap isn’t leaking, the wiring is working — before asking for payment. Because payment only happens after you’ve confirmed the work is complete and working, there’s no waiting period or claims process for the core job itself — any issue with the actual work done is caught and fixed on the spot, at no extra charge, before the technician leaves. This on-the-spot check covers the specific issue we were called out for. It does not extend to unrelated faults, pre-existing damage, or a different part of the same system that wasn’t part of the original job. Parts and materials we supply are covered by the original manufacturer’s warranty, where one applies. If something related to our work genuinely stops functioning shortly after we leave, contact us and we’ll take a look.

7. Cancellations

You can cancel or reschedule at no charge if you let us know before our technician has been dispatched to your address. If our technician has already been dispatched and the visit is cancelled without reasonable notice, or if no one is available at the address to let the technician in, a visit charge may apply. If we’re unable to reach you to confirm or reschedule a visit after reasonable attempts, we may need to cancel the booking.

8. Liability and Property Access

We ask that the property owner, or someone authorized on their behalf, be present throughout the visit and directly involved in confirming the work as it’s carried out. If our technician identifies that a part, motor, or component should be replaced and the customer chooses not to proceed with the replacement, UrbanFix is not responsible for any further damage or failure caused by that existing part after our visit. In the rare event a customer believes property was damaged or mishandled during a visit, please let us know as soon as possible so we can look into it directly with the technician involved. To the extent permitted by law, our liability for any claim arising from a service is limited to the amount paid for that specific service.

9. Right to Refuse Service

We reserve the right to decline or discontinue a service if the work requested is unsafe to perform as described, the site conditions pose a safety risk to our technician, or the customer is abusive or threatening toward our staff.

10. Changes to These Terms

We may update these Terms from time to time as our services or policies change. The date at the top of this page reflects the most recent revision.

11. Governing Law

These Terms are governed by the laws of Pakistan. Any disputes arising from our services will first be addressed through direct communication with UrbanFix; unresolved disputes shall be subject to the jurisdiction of the courts in Multan.

12. Contact Us

Questions about these Terms can be sent to:
WhatsApp/Call: 0300 7363332
Email: urbanfixhomeservices@gmail.com
Address: House 369, Phase 2, Manik Block, Buch Villas, Multan